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Refund Policy
Your Satisfaction is Our Business
We offer a 30 day satisfaction guarantee refund period on all product sales, except the Super Starter Pack of Collastin and Collastin Support. The refund period on this one particular product is 100 days.
If you are dissatisfied with a product purchased from us, you have the above stipulated number of days from the date of product purchase to request a refund.
To request a refund we have a straightforward procedure for you to follow. Depending on whether your order was charged and shipped to you by Integris Global (our parent company) or by Healthy-Living, you will call a diffrent number to initiate the process.
- For products shipped by Integris Global, call 1-972-927-7307 and request extension 3.
- For products shipped by Healthy-Living, call 1-801-331-5260.
Intitiate the refund process by calling one of the above numbers within the 30 or 100 day period of time, and let us know that you are dissatisfied with your product. We will then give you an RMA (return merchandise authorization) number.
In order to receive the refund, you must then return to us the product containers with any remaining unused product. Write the RMA # that we give you on the outside of the package in which these containers are returned as follows:
- RMA# : (then write the number we have given you)
Ship the product back to the origination address on the package we used to ship the product to you in the first place.
Once we receive the products back from you, we will then begin processing your refund, which will be made the credit card used to purchase the products. It may take anywhere from a few days to a few weeks (depending on our accounting cycle) to return the cost of the products to your credit card. Note, that we do not refund shipping costs nor pay for your shipping costs in returning the products to us.
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Customer Care:
Customer Testimonials:
Nelson B. (Canada): Shipment received today.... it is a pleasure to do business with you.
Anne J. (France): I have done business with Healthy-Living.Org for over six years.You are a delight to work with. I have never had a problem after more than 20 orders now. Most orders arrive within one week, some in just three or four days.
Rene M. (United States): Thanks for getting the Paragon missing from my order to me so quickly. I'd left a telephone message as well, which Carol returned yesterday. Could you let Carol know that you have taken care of it?
Becky W (United States): Again, thank you for taking the time to give me responses to my questions. They are very helpful
Diona K (United States): Thank you! I appreciate the informational response received.
David M (Australia): Hello there; I,m David from Australia;I have tried some of your products before and was very impressed by them...
Wen A (Singapore): I am a repeat customer. Your service is excellent. Thank you.
Mark R (Australia): Your products and service are perfect. Thank you.
Danielle M (Canada): I have been ordering this product for 3 years now and have remained free of MS. I will continue to take E7 forever.
Eugenia Dillard (United States): I’m a long time happy customer.
Doug C (United States): You have gone beyond just being a product supplier. Your service is excellent and your health knowledge is always reliable.
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